Technical Support

Technical assistance is available by or through our toll free number, 800-994-6367.

your questions to our acclaimed technical support department, and you'll have an answer ASAP (usually within that business day). Please be as specific as possible.  You can also use our online contact form to request technical support.

OR

Call our popular, friendly customer support gurus at (800) 99Inform (994-6367) or (858) 273-0909 during business hours (8 am-5 PM Pacific Standard Time).

Feel free to give us suggestions and comments about Mentor Solutions software products. We love to hear from our clients.

Inform&Enhance® Software Updates

These updates will work on Inform version 7.0 or higher only.  Double click on the desired file below. Select open at the File Download prompt, the file will be downloaded to your computer then will automatically install the update.

Program Upgrades:

Inform Index Fix
The index fix utility may be used to correct certain indexing issues in the Inform database.  It may be recommended by a technician during a support call.

InSched Index Fix
The index fix utility may be used to correct certain indexing issues in the InSched database, in the Event Type tables.Ê It may be recommended by a technician during a support call.

Trademark Fix
This utility allows the practice to alter the “Trademark” name in the Inform database.  This name prints on the bottom of all the reports and appears at the top of the screen in Inform&Enhance®.

Program Utilities:

Add Letters
We have additional letters available in Inform that are not installed as part of an upgrade.  This update will allow you to view this list of letters, preview or print if desired then select and install your selections.  This can be run without any users exiting Inform.

Add Procedures
We have additional procedures available in Inform that are not installed as part of an upgrade.  This update will allow you to view this list of procedures, , preview or print if desired then select and install your selections.  This can be run without any users exiting Inform.