We grow plastic surgery practices an average of 45% a year. For over a decade, Mentor Solutions has helped build successful, better managed and more profitable cosmetic practices. Learn more about our individual surgical practice consulting services.
Creating Irresistible Patient Relationships
Developing Personal Relationships While Patients Shop
Cosmetic surgery is “retail medicine” and patients are actively shopping as they consider having cosmetic surgery. Patients have many choices and their ultimate decision may well rest on the “soft side” of their practice encounters. Your practice can benefit from understanding the patient’s buying cycle and adapting your patient care and communication accordingly.
Proactively Nurturing Patients Before and After Surgery
Most practices plan communication with prospective patients to influence their choice of a surgeon. However, many practices fail to understand the importance of continuing high levels of contact after the patient decides to have surgery. Pro-active peri-operative contact can set your practice apart and increase patient satisfaction and generate referrals.
Maintaining Patient Loyalty and Building Referrals
While many practices advertise or market to attract new patients, most miss a golden opportunity to increase patient satisfaction and grow revenue. They lack internal marketing programs that increase patient retention and build referrals. If you want to grow your practice reliably and steadily, make an internal marketing plan and implement it.
For more information about our staff development services call us at 800-994-6367 or contact us online.
