We grow plastic surgery practices an average of 45% a year. For over a decade, Mentor Solutions has helped build successful, better managed and more profitable cosmetic practices. Learn more about our individual surgical practice consulting services.
Building Patient Rapport Series
Learning The Art Of Subtle Persuasion
Cosmetic surgery is so competitive today that practices need new skills to become the ‘practice of choice’. It is not about a hard sell approach; rather, it is about effectively communicating a practice’s special differences. The office with the greatest ability to communicate in a caring and authentic way will outdistance their competitors time after time.
Utilizing Your Telephone As A Strategic Device
Most offices are so busy answering the phone that they can miss the fact that a consultation has, in essence, already begun. By making small changes in how calls are managed and learning to ask more qualitative questions, your staff will see immediate improvement in scheduling appointments and you will see the increase on your bottom-line.
Mastering The Unique Phone Language Of The Breast Aug Caller
The breast augmentation caller is driven by very specific emotional hot buttons that makes it a real challenge to handle this patient correctly. They are driven by price and immediacy and, in many cases, are very well educated about the surgery they are interested in. Learning how to effectively guide this caller to consultation will decrease no-shows and increase scheduled surgeries.
For more information about our staff development services call us at 800-994-6367 or contact us online.
